AN AESTHETICS CLINIC GROUPHEALTHCAREEUROPE2026
WhatsApp operations agent
A WhatsApp agent that lets clinic staff run their booking portal in plain language.
66
clinics on one agent
VERIFIED
1,216
requests handled
in its first four months
VERIFIED
99.75%
answered
three were not
VERIFIED
5 to 8
working weeks of admin absorbed
estimated per action, and about 46 percent of requests come via the group's own team
ESTIMATE
The problem
Clinic staff ran bookings, clients and services through a web portal. Routine changes meant logging in, clicking through screens and copying data by hand, for every clinic in the group.
The outcome
Staff manage the portal from the chat they already use. Nothing destructive happens without an explicit yes, and every write that reached the API succeeded.
What we built
- WhatsApp agent the staff talk to in plain language
- 42 tools covering bookings, clients, services and prices in the portal
- Confirmation step before any destructive change, with a timeout
- Strict isolation so each clinic only ever sees its own data
Every system we ship is built under the same rules. How we build →